Delivery & Returns Policy
Delivery Information
At Dry Trek, we are committed to delivering our premium clothing range across the UK, ensuring a seamless shopping experience from our door to yours.
- Delivery Coverage: We proudly offer delivery services UK-wide, bringing our products directly to you.
- Delivery Times: Our standard delivery time is 2-4 business days, making sure your items arrive promptly.
- Delivery Costs: A flat rate of £5.99 applies to all orders, regardless of size or weight, to cover shipping and handling.
- Order Cutoff Times: Please place your orders by midnight to have them processed the next business day.
Returns Policy
Your satisfaction is paramount to us at Dry Trek. If you are not entirely happy with your purchase, our returns policy is designed with your convenience in mind.
- Faulty Items: If your items are faulty, please contact us immediately for a return and full refund. We stand by the quality of our clothing and will rectify any issues with defective merchandise.
- Change of Mind: We understand that sometimes, items may not meet your expectations. If for any reason you wish to return your purchase, you have 14 days from the date of receipt to do so. Items must be in their original, unused condition with all tags attached.
- Refunds: Upon receipt and inspection of the returned item(s), we will issue a refund to your original payment method within 5-10 business days.
- Return Process: Please email us at info@drytrek.co.uk to initiate a return. Include your order number, the items you wish to return, and the reason for the return.
Contact Information
Should you have any questions regarding your order, our products, or our policies, we are here to help.
- Email: info@drytrek.co.uk
- Business Address: 75 Ramsden Road, Wardle, Rochdale, Greater Manchester, OL12 9JU
- Company Number: 15240804
At Dry Trek, we are dedicated to ensuring that your experience with us is nothing short of exceptional. Thank you for choosing us for your clothing needs.